Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation
Intercom, Inc.
OCTOBER 29, 2020
And, yes, that means we have to be good for targeting, marketing, messages, and yes, it means we need to be really good at structuring thousands of inbound conversations and doing ticketing workflows and triage and all that sort of stuff. Getting that right feedback loop in place makes the future very bright.
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