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STICKY POST: All Talks From Business of Software Conferences in One Place

Business of Software Conference

Azeem Azhar: Should We Be Worried About AI and Machine Learning? Duane Jackson: Lessons Learned in Building Kashflow. Haiyan Zhang: Innovating User Experiences. Rand Fishkin: Helping Customers Find You Online – The Ever Changing World of Inbound Marketing. Talks from BoS USA 2011.

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New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

And I’d like to talk you through some of the trends we’ve observed since 2011 and some of the beliefs that underpin what we build in Intercom. Loyalty comes from a strong relationship, which itself comes from repeated positive experiences. We’re seeing a shift towards designing for end user productivity.