Gainsight

MARCH 19, 2020

And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. Thanks to many, including Marco Innocenti and the team at Zoom, as well as Jay Nathan. Do they want to use a different video technology than the one you prefer?

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

The Product Guy

JUNE 25, 2018

As you become more established and comfortable navigating in your position, consider trying out your solution to problems that arise. Focus on empowering your reports with the context and even provide feedback on recommended phrasing so the contributor on your team can successfully influence and navigate solutions.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

The Product Cafe

DECEMBER 12, 2023

Have you ever wondered why, despite listening intently to your customers and diligently building the features they ask for, your product still struggles to gain traction? In 2014, David J Bland introduced this eye-opening concept in a tweet. Reevaluate your product positioning and pricing strategy.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52