Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Revulytics

DECEMBER 16, 2019

Notable Speakers from recent Mind the Product conferences: Teresa Torres , Product Discovery Coach. Michael Sippey, VP Product at Medium. Review Article: The Intersection Between Digital Transformation and a Barbershop Quartet by Dave Cliffe. Other attendees tend to be from marketing, design, and engineering.

Analytic Tools 76

Analytic Tools CTO Coach Research Software Technical Review 76

Department of Product

MAY 22, 2020

Why Product Features Matter Product strategy, features and the value chain What outcomes are you trying to achieve? How does what we’re building align with the wider strategy of the business? And the product team responsible got some pretty brutal reviews in the process.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes.

User Testing 110

User Testing Weak Development Team Onboarding KPIs Customer Experience 110

Roman Pichler

APRIL 2, 2019

One company I worked with, for example, assigned developers who had worked on enterprise systems using an ancient programming language to develop a brand-new, embedded product with the latest technologies. No wonder that the individuals struggled and the product suffered. How minimal your product can be depends on its market.

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Feedback Software Research Software User Testing Customer Experience 217

Intercom, Inc.

FEBRUARY 7, 2019

Three major changes in the past decade have changed the tech landscape: the evolution and maturity of the web browser, the use of SaaS tools in the workplace, and the opening up of APIs to the broader public. I spent about six years there – mostly running YouTube products. Then I left Google in 2014 to start Coda.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171