Intercom, Inc.

JANUARY 5, 2022

Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. It allows companies to prove their real-time security posture just about any day of the year, so it accelerates their sales cycles and security reviews. How does that feel? Am I right?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Coalition

DECEMBER 17, 2019

Siri received mixed reviews when she first landed in the iPhone 4S in 2011. In 2015, 3,000 researchers in AI and robotics signed an open letter calling for the ban on development and use of autonomous weapons. Security systems have already taken the top spots on the list of priorities for homeowners. Speaking of security?—?some

Wireless 79

Wireless Technical Review Research Software User Testing 79

Product Management Unpacked

JUNE 23, 2020

There’s a scene in the Steve Jobs (2015) biopic, where Steve Wozniak asks Jobs, “What do you do? He explains that upwards of 50 percent of his day is spent handling very tactical work – whether this means reviewing the language of a marketing document or sharing an insight regarding a particular customer request.

Data Visualization 192

Data Visualization Customer Experience Weak Development Team Technical Review 192

Gainsight

OCTOBER 7, 2019

The Customer Success Manager (CSM) role is one of the most promising jobs and has seen a 736% increase since 2015. Before we ushered in the “Age of the Customer,” the primary drivers of business growth was sales and marketing, and the systems companies had in their tech stack was CRM, Marketing Automation and Case Management solutions.

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13