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2015 was when I saw a distinction emerge between real-time customer data and BI/analytics data. Rohit: Due to my data science background, my mind is now structured in such a way that I’m always looking at the data and trying to find the facts. PMs were making more and more decisions based on data. I never trust my gut.
2015 was when I saw a distinction emerge between real-time customer data and BI/analytics data. Rohit: Due to my data science background, my mind is now structured in such a way that I’m always looking at the data and trying to find the facts. PMs were making more and more decisions based on data. I never trust my gut.
Prior to this position, Neil was VP of Engineering, after working as a SoftwareEngineer and leading Infrastructure Engineering. We’ll cover why in the next section, after reviewing examples. Most notably, our NPS tripled in the last 18 months due to the focus on feature quality over quantity.
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