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Security at Intercom: How our InfoSec team protects our customers’ data and trust

Intercom, Inc.

“We’ve invested massively in compelling security assurance to foster and safeguard our customers’ trust in Intercom, evidenced by our SOC2 Type II and HIPAA attestation reports, and ISO27001 certification”. This level of velocity is a delight for both our customers and engineers, but introduces the potential for risky changes.

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What is first-party data?

Intercom, Inc.

First-party data is the future of online engagement and customer experiences. In June 2021, Google confirmed that it will no longer track individuals online via cookies. They just might need to invest more fully in tools that help them gain actionable data from consumers who opt in to share this information.