Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Intercom, Inc.

MARCH 28, 2022

Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. Second, expectations are rising for consumer-grade experiences.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Product Talk

SEPTEMBER 20, 2023

David Krell is the VP of Product at Going (formerly known as Scott’s Cheap Flights), a B2C SaaS company that helps members save between 40–90% off airfare. Thomas believes Vistaly’s key differentiator is the fact that the tool guides users to behave in specific ways.

Data Visualization 254

Data Visualization Analytic Tools Research Software Product Research 254

Intercom, Inc.

NOVEMBER 30, 2022

So as we look at 2023 and think about what we spend, where we spend it, what we build, who do we build, why do we build for them, what we say to prospects, and how we compete with competitors, there’s a few thoughts I’d like to share. Find the slices of your business that perform by things like: Vertical: B2B vs B2C, SaaS vs e-commerce, etc.

Engineering 151

Engineering Research Software Onboarding KPIs Customer Experience 151