6 Customer Fit Types and How to Use Them To Drive Customer Success
Userpilot
JUNE 30, 2022
Gartner predicts that 75% of companies will “break up” with poor-fit customers by 2025. Poor customer fit plants the seeds for bad word of mouth, negative reviews, and more NPS detractors—degrading your value proposition. Why should you care about customer fit? Good-fit customers are way cheaper to retain than bad-fit customers.
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