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6 Customer Fit Types and How to Use Them To Drive Customer Success

Userpilot

JUNE 30, 2022

Gartner predicts that 75% of companies will “break up” with poor-fit customers by 2025. Poor customer fit plants the seeds for bad word of mouth, negative reviews, and more NPS detractors—degrading your value proposition. Why should you care about customer fit? Good-fit customers are way cheaper to retain than bad-fit customers.

User Testing 98
User Testing Feedback Software Analytic Tools Customer Experience 98
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Major Migrations Are An Organizational Challenge, Not Just a Technical Challenge

Mironov Consulting

FEBRUARY 27, 2023

 But most of the migration failures I see are driven by organizations’ unwillingness or inability to stick with the very hard choices that B2B/enterprise migrations demand.  We Every new enterprise customer expects 3-5 years of support for whatever they license.  We lack backbone, resolution, clarity. and v12.  Free

Technical Review 69
Technical Review Customer Experience Software Review Data Visualization 69
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