Why customer engagement is the key to business growth in 2022 and beyond
Intercom, Inc.
MARCH 28, 2022
When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue? 90% of Americans say that customer service is important to their choice of – and ongoing loyalty to – a brand”. The answer is yes – it’s both.
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