Intercom, Inc.

MARCH 28, 2022

While customers were already starting to show a clear preference for digital channels such as messaging , COVID-19 amplified this pressure to connect with customers online or risk not connecting with them at all. 90% of Americans say that customer service is important to their choice of – and ongoing loyalty to – a brand”.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

The Product Coalition

MAY 31, 2022

Since 2020, fitness, productivity, messaging, telehealth, food, and banking mobile apps have worked overtime to remove as much friction from daily life as possible. Mobile learning: The market size surpassed US$20 billion in 2019 and is set to grow at 13% CAGR between 2020 and 2026. Billion by 2026, growing at a CAGR of 11.5%

Analytic Tools 159

Analytic Tools Research Software Data Visualization Reporting Tools 159

Intercom, Inc.

APRIL 11, 2019

In the not too distant past, you could polish off a high level message and a slide deck and let the salesperson handle it from there. With marketing hiring projected to increase 10% by 2026 , this might look easy. This is episode five of Scale , a brand new podcast series on moving from startup to scale up.

Marketing 162

Marketing Weak Development Team Startups Advertising 162