Intercom, Inc.

MARCH 28, 2022

Not only is this what customers want (and expect), but it also will have a significant impact on revenue for businesses going forward. When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? Third, the lines between sales, marketing, product, and support are blurring.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

The Product Coalition

MAY 31, 2022

Since 2020, fitness, productivity, messaging, telehealth, food, and banking mobile apps have worked overtime to remove as much friction from daily life as possible. Reliance on them for social distancing formed new habits, values, and made app users accustomed to hyper convenience. Billion by 2026, growing at a CAGR of 11.5%

Analytic Tools 156

Analytic Tools Research Software Data Visualization Reporting Tools 156

Intercom, Inc.

APRIL 11, 2019

They had a great product, a few hundred customers but there was a problem – they had just 6 months of runway. In the not too distant past, you could polish off a high level message and a slide deck and let the salesperson handle it from there. With marketing hiring projected to increase 10% by 2026 , this might look easy.

Marketing 162

Marketing Weak Development Team Startups Advertising 162