Intercom, Inc.

AUGUST 13, 2020

The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. Where once brands could control what was said of them, today’s customers are well-placed to talk back and to one another – on any platform.

Branding 209

Branding Customer Communications User Testing Data Visualization 209

Indicative

JANUARY 13, 2021

Today’s data landscape is an emerging one. Month over month, quarter over quarter, organizations are learning to more effectively harness and democratize customer data in furtherance of their business goals. The Customer Data Platform market is no exception. Leading CDP platforms and how to choose one.

Analytic Tools 52

Analytic Tools Research Software Customer Communications Data Visualization 52

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing is the process of bringing a product to the market, promoting it, and selling it to customers. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools.

Research Software 88

Research Software Analytic Tools Feedback Software Data Visualization 88

Intercom, Inc.

APRIL 29, 2020

I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. But just as important as taking these kinds of actions is proactively communicating it to your customers in a mindful way.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Userpilot

MARCH 29, 2022

A product-led growth strategy allows users to experience the product right away without jumping through hoops of advertisements, marketing strategies, and plans before starting the engine. The consumer demands better products and better experiences from the tools and products they use. Become completely customer-oriented.

Feedback Software 90

Feedback Software Onboarding KPIs User Testing Strategy 90

Userpilot

AUGUST 31, 2022

Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. It’s now your turn to convert everyday customers into raving fans. Raving fans are the customers who are obsessed with your brand and seize every opportunity to passionately tell others about you.

Feedback Software 83

Feedback Software User Testing Customer Experience Onboarding KPIs 83

The Product Coalition

FEBRUARY 11, 2021

User/customer retention is often the lifeblood of a business, especially in the software spaces. If your product or service cannot keep the customers it attracts, it cannot grow. False advertising/disingenuous marketing. This is why marketing teams deserve a lot of credit for customer retention.

Data Visualization 90

Data Visualization User Testing Customer Experience Customer Feedback 90

Usersnap

MARCH 6, 2019

This is especially true for websites and other digital services. As service and product providers, we need to adhere to one maxim: ‘The customer is always right’. Most people are accustomed to chat boxes so there is no risk of intimidating the customers. Customers are accustomed to chat boxes. Source: J.D.

User Testing 66

User Testing Customer Feedback Feedback Software Customer Experience 66

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. When a prospect is watching TV or running errands, they’re not thinking about what kind of software to buy for their business.

Research Software 36

Research Software Marketing Customer Communications Data Visualization 36