Empathy -- Lead with your EARS and not with your MOUTH
Bain Public
NOVEMBER 4, 2018
Watch the video here : [link]. At times, that requires a lot of diplomacy and emotional agility. Product Managers translate between the need to support the effectiveness of outbound activities (Sales, Marketing, Customer support) and the need for efficiency in internal ones (Strategy, Engineering, UX). Be a good listener.
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