Airlines, Inbound, Naming and Strategy - Product Management Today

MadKudu’s Liam Boogar-Azoulay on building apps to expand your product’s reach

Intercom, Inc.

JUNE 6, 2019

A predictive lead scoring tool for B2B SaaS companies, MadKudu’s strategy is all about integrating with other platforms – including Intercom – to link customer intelligence and customer engagement. So I wanted to hear why that strategy makes sense for MadKudu and his advice for other teams thinking about building apps for their product.

Analytic Tools

Analytic Tools Data Visualization Customer Experience Inbound

Intercom’s Fergal Reid and Ciaran Lee on the making of Resolution Bot

Intercom, Inc.

FEBRUARY 27, 2020

We’re even changing the name of what used to be Answer Bot. But now we can A/B test different strategies against one another. I’m thinking of airlines, power companies, and the like – more well-understood business with a smaller surface area, at least in terms of the product their customers interact with.

User Testing

User Testing Artificial Inteligence Data Visualization Customer Experience

Product Management Today

MadKudu’s Liam Boogar-Azoulay on building apps to expand your product’s reach

Intercom’s Fergal Reid and Ciaran Lee on the making of Resolution Bot

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