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MadKudu’s Liam Boogar-Azoulay on building apps to expand your product’s reach

Intercom, Inc.

One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results. These are great companies with high inbound volumes. There’s an endless Google spreadsheet, Notion doc, Dropbox Paper, you name it. That means more than nine out of ten leads, you’re not buying.

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Intercom’s Fergal Reid and Ciaran Lee on the making of Resolution Bot

Intercom, Inc.

We’re even changing the name of what used to be Answer Bot. I’m thinking of airlines, power companies, and the like – more well-understood business with a smaller surface area, at least in terms of the product their customers interact with. We’re pretty happy with that. The rise of deep learning.