Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. In doing so, they have been able to unlock new efficiencies for their teams and their customers.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution. Analytics-Driven Success.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs User Testing 52

Userpilot

FEBRUARY 22, 2024

Customer communication skills are a cornerstone of any business. This guide will go over 10 best practices that will help you improve product engagement , nurture customer relationships, and increase retention rates! Personalize customer communications based on user expectations. Nurturing relationships.

Customer Communications 99

Customer Communications Feedback Software Analytic Tools Customer Experience 99

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 31, 2023

How does it compare to other similar tools? TL;DR WalkMe is a digital adoption platform. SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging.

Data Visualization 90

Data Visualization Embedded Analytics Analytic Tools Feedback Software 90

Userpilot

MAY 29, 2023

In this article, we’ll show you what a customer engagement framework looks like, go over the five stages of customer engagement, and look at a few customer engagement strategies that you should use for your own SaaS products! What is a customer engagement framework?

Analytic Tools 79

Analytic Tools Feedback Software User Testing Customer Experience 79

Userpilot

AUGUST 7, 2023

In this article, we’ll examine the omnichannel customer engagement strategy in detail. We highlight the benefits and challenges of the strategy and discuss how you can create one for your SaaS business. Although the message format for each channel may differ, you need to deliver the same messaging and experience across channels.

Analytic Tools 91

Analytic Tools Research Software Customer Experience Customer Feedback 91

Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. That’s right: the key to recurring revenue in the SaaS world is intelligent onboarding. What is an onboarding platform? That’s a good idea.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Userpilot

AUGUST 30, 2023

Especially today, as most users will actively seek out self-service content before reaching out for help, not having in-app support available will generate friction and thus represent a huge disadvantage (especially in the SaaS industry). Let’s go over what you can do today to automate customer service processes.

Customer Experience 90

Customer Experience Feedback Software User Testing Analytic Tools 90

Userpilot

FEBRUARY 9, 2023

What’s product communication? Is it different from product messaging? How can dedicated in-product communication tools help you achieve your product goals? TL;DR Product communication is all the communication that helps users experience the product value , for example, in-app messages.

Analytic Tools 91

Analytic Tools Customer Experience Product Research User Testing 91

Userpilot

OCTOBER 25, 2022

Read on as we explore the various types of self-service portals and how to create them for your customers. A self-service portal is a platform that provides guides and resources to help users get their jobs done. These platforms are hosted on webpages or in-app and are commonly used for customer and employee education.

Data Visualization 89

Data Visualization Analytic Tools Customer Communications Customer Experience 89

Userpilot

SEPTEMBER 18, 2021

In today’s blog post we’ll give you tips on how to nail your product marketing interview. Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 3 – Analytical and research skills.

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Research Software Product Marketing 94

Intercom, Inc.

APRIL 12, 2022

We recently launched Intercom Surveys , a game-changing new feature that will revolutionize how you gather data and personalize your customer experience. Our unique Surveys tool makes it easy to turn questions into answers, answers into insights, and insights into actions. Create entire customer messaging campaigns using Series.

Product Research 118

Product Research Data Visualization Customer Feedback Customer Experience 118

Userpilot

SEPTEMBER 18, 2021

In today’s blog post we’ll give you tips on how to nail your product marketing interview. Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 3 – Analytical and research skills.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

In today’s blog post we’ll give you tips on how to nail your product marketing interview. Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 3 – Analytical and research skills.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

In today’s blog post we’ll give you tips on how to nail your product marketing interview. Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 3 – Analytical and research skills.

Onboarding KPIs 40

Onboarding KPIs Analytic Tools Research Software Product Marketing 40

Userpilot

JULY 25, 2019

A lot of successful SaaS companies are using their product’s Aha! Archimedes had found the solution to something which had troubled him for a while. moment is essentially the SaaS world’s version of “Eureka!”. Our Defintion for SaaS & Product Management: “ The initial Aha! moment to drive product adoption.

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Customer Communications 93