Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 97

Research Software Feedback Software Analytic Tools Onboarding KPIs 97

Userpilot

DECEMBER 7, 2023

It will also guide you through uncovering and harnessing these insights in your SaaS business. These insights help modern businesses understand customers, create targeted marketing campaigns, identify business opportunities, and enhance the customer experience. Gather data. Visualize data to uncover insights.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Research Software 97

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. What is user research?

User Testing 100

User Testing Research Software Analytic Tools Feedback Software 100

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. What are B2B customer insights?

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

Userpilot

OCTOBER 17, 2023

There are nine types of customer insights you can collect, and they include: Market research data to identify gaps, competitive advantages, growth areas , and, most importantly, the needs of your customers. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Research Software 89

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. The information is also used to target marketing efforts to the identified demographic.

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User Testing Product Research Data Visualization Customer Feedback 128

The Product Coalition

MAY 6, 2020

Are you still thinking over whom you can trust and depute implementing your big app idea? To help you make a better-informed decision about your future technology partner, we’ve conducted market and industry research in order to define the best cross-platform app development companies. You might wonder?—?why

Research Software 78

Research Software Analytic Tools Feedback Software Development 78

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. Product teams advocate strongly for users: they’ll gather customer feedback, conduct market research, isolate a clear target market, and ensure new features are built to directly address user needs.

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Research Software 99

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. The Ultimate In-App Feedback Strategy ?? Don’t you agree?

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

MAY 14, 2023

The best solution is to ask them directly. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Want to know whether your product is delivering value to customers?

Feedback Software 93

Feedback Software User Testing Customer Feedback Analytic Tools 93

Userpilot

JUNE 12, 2023

We’ll also show you tools that will simplify everything. TL;DR A marketing survey uses well-crafted questionnaires to gather information about your target audience and their sentiment on your company and competitors. Typeform – best for long-form market research surveys. What are marketing surveys?

Data Visualization 83

Data Visualization Product Research Research Software Analytic Tools 83

Userpilot

JANUARY 9, 2024

It’s an easy way to gain a simple version of the truth, cut through data, highlight problematic spots, and identify areas that could be made more user-friendly. If you want to learn more about this tool for understanding feature usability and explaining any behavioral changes, let’s get into it! Building a SEQ in Userpilot.

Data Visualization 100

Data Visualization User Testing Product Research Analytic Tools 100

Userpilot

DECEMBER 15, 2023

Common examples include market demand, customer willingness to pay , or scalability. Use a range of techniques and tools, like interviews, surveys , and product analysis to collect diverse user data to inform screening. In addition, carry out market research to assess the competitive landscape and identify market gaps.

Data Visualization 99

Data Visualization Product Research User Testing Analytic Tools 99

Userpilot

AUGUST 23, 2023

This change has been primarily driven by increased access to analytics tools like Userpilot that help businesses achieve product growth. In this article, we’ll cover the responsibilities of a product analyst, the skills needed in the current job market, and the prerequisites.

Data Visualization 88

Data Visualization Reporting Tools Analytic Tools Research Software 88

Userpilot

OCTOBER 2, 2023

Generative vs evaluative research methods are two techniques for conducting user research when managing your product. Both UX research methods are different but provide valuable insights to help your product development process. Decide which new feature to work on by using in-app surveys with open-ended questions.

User Testing 105

User Testing Product Research Research Software Feedback Software 105

Userpilot

DECEMBER 7, 2021

Product designer vs UX designer—how do these two roles measure up against each other? While product designers and UX designers often have intertwined responsibilities, they are not the same. This article will walk you through all you need to know about a product designer vs a UX designer. Product designer vs UX designer.

UX 95

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Userpilot

SEPTEMBER 15, 2022

SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value. Customer intelligence (CI) is the process of collecting data at every stage of the user journey and from external sources. There are two types of CI data: 1.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

UX Studio

JUNE 30, 2023

Top Design Companies in California UX studio UX studio is an award-winning web design firm working with companies of all sizes. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They’re building websites, brands, and digital transformation platforms that deliver results and revenue.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Userpilot is a growth platform with advanced feedback and analytics functionality. A product team structure is how a business organizes the product team to best support software development. Book the demo to see how it can support your product team structure.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Product Research 89

Userpilot

AUGUST 16, 2022

In this article, we’ll start by exploring how to conduct a marketing experiment and give you different experiment ideas to try in your SaaS business. A marketing experiment is a type of market research to validate the effectiveness of an existing marketing strategy or discover a new one.

Research Software 97

Research Software Feedback Software Analytic Tools Customer Experience 97

Userpilot

JUNE 14, 2023

TL;DR A product feedback survey is a structured tool for gathering customer feedback on products or services. Product feedback surveys help you understand user needs , identify improvement opportunities, and improve customer satisfaction. A CES survey is a great way to measure the user experience and identify potential pain points.

Product Research 95

Product Research Feedback Software User Testing Customer Feedback 95

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. An NPS program is a tool that allows you to conduct NPS surveys and collect feedback from users.

Feedback Software 96

Feedback Software Analytic Tools Research Software Software Review 96

Userpilot

OCTOBER 31, 2022

Examples include customer pain points, brand image, product features and functionality, price, and user-friendly experiences. When you analyze customer needs, you need to get valuable insights from various customer data sources such as customer feedback , market research, focus groups, and product usage trends.

Data Visualization 96

Data Visualization Analytic Tools User Testing Feedback Software 96

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Here are four survey ideas to get feedback on customer experience: A CSAT survey to ask customers how satisfied they feel with your product. Let’s go over them.

Customer Feedback 81

Customer Feedback User Testing Feedback Software Product Research 81

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What tools can help you personalize the customer experience? Customer retention marketing is any marketing that aims to keep both new and current customers happy. Let’s begin!

Feedback Software 94

Feedback Software Analytic Tools Research Software Customer Experience 94

Userpilot

APRIL 6, 2023

After all, you want your newly released software to be as good as it gets when it’s finally launched, right? Overengineered products are difficult to use, filled with bugs, and instead of improving your users’ lives, they make them unnecessarily complicated. How to identify an overengineered solution?

Feedback Software 95

Feedback Software Analytic Tools Research Software User Testing 95

Userpilot

SEPTEMBER 15, 2023

TL;DR Preference testing is a research method used by UX and UI designers to decide which designs users prefer and why. A/B testing , on the other hand, requires a working product and quantitatively measures actual user behavior. If possible, use AI tools to organize and analyze the qualitative insights.

User Testing 85

User Testing Product Research Data Visualization Feedback Software 85

Userpilot

MAY 30, 2022

You can leverage NPS surveys to identify dissatisfied users, uncover friction points, and focus on specific problems. There are numerous tools in the market that can help you segment customers based on their needs. The 3 best tools are Userpilot , Baremetrics, and Segment. What is needs-based segmentation? Positioning.

Data Visualization 97

Data Visualization Feedback Software Research Software Analytic Tools 97

Userpilot

SEPTEMBER 11, 2023

It involves market research, goal setting, and the development of your go-to-market strategy. The launch phase, on the other hand, is your time to execute and implement your marketing strategy. Choosing the right tool to work with can make your life easier. What is a product launch? outlined in your plan.

Product launches 103

Product launches Product Research Data Visualization Research Software 103

Userpilot

OCTOBER 21, 2022

Product managers carry out market research, lead product discovery , oversee the development teams as they are working on the solutions, and coordinate the product launch. Collecting user feedback in-app is the most direct way to gain insights into customers’ needs. The product management role is very complex.

Feedback Software 71

Feedback Software Analytic Tools Research Software User Testing 71

Userpilot

JUNE 30, 2023

VoC survey employs quantitative and qualitative research to understand customer needs , pain points , and perceptions of your company at different touchpoints in their journey. By collecting and analyzing feedback through VoC surveys, SaaS businesses can gain valuable insights about customers. Don’t trigger this survey randomly.

Customer Feedback 94

Customer Feedback User Testing Feedback Software Data Visualization 94

UX Studio: Product Management

NOVEMBER 9, 2017

Want to do UX research for a product without enough time or knowledge? Proper research does not go quickly, or can it? This article will show the ideal way to do UX research , and will introduce the cost benefit, low-budget version too. This article will provide a guideline to do UX research the right way.

Product Research 94

Product Research Research Software User Testing Feedback Software 94

Userpilot

FEBRUARY 8, 2021

Why is customer segmentation so important for your SaaS? Is the activity log your primary resource by focusing on logins and in-app time? The variables you pick will determine where to spend your product marketing efforts and your success for sustainable growth in the future. Why is Customer Segmentation so important for SaaS?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

Userpilot

SEPTEMBER 29, 2022

Product value is how well your app helps customers achieve their goals compared to competitors. To determine this kind of value, we look at the alternative solutions available in the market and how they compare to our product. A new product may have better features but switching would mean learning a new tool.

User Testing 97

User Testing Product Research Feedback Software Analytic Tools 97

Userpilot

MAY 5, 2022

The product management life cycle consists of seven main stages: You start with Market Research to assess the external business environment and identify the needs of the users. During the Idea Management stage, continue with need discovery and start brainstorming solutions. Except that in SaaS, the product is never ready.

Product Research 96

Product Research User Testing Research Software Feedback Software 96

The Product Coalition

JULY 8, 2020

Looking to build better user experiences? It’s time to stop passively observing your analytics and start engaging your users. Here is why user engagement is the new key to build innovative experiences. It all starts with user feedback. And it doesn’t involve tracking every action your users do.

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

Userpilot

MAY 13, 2021

How to implement a successful product intelligence solution. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. Another example is project management software and other SaaS products. Complex behavioral data from complex user experiences.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52