Userpilot

JULY 29, 2024

This article explores effective methods for uncovering pain points and translating them into actionable growth strategies. You can also analyze internal data sources, such as the customer’s journey and resource center usage data, or external data sources like third-party review platforms. Analyze survey data with Userpilot.

User Friction 69

User Friction Feedback Software Analytic Tools Data Visualization 69

The Product Guy

MAY 7, 2020

This is my motivation behind writing this article. This article explores multiple aspects of product management. Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. Data vs Intuition.

Technical Review 159

Technical Review Research Software Product Management Product Manager 159

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Userpilot’s NPS dashboard.

Data Visualization 85

Data Visualization Feedback Software Analytic Tools Reporting Tools 85

Userpilot

JUNE 9, 2022

Userlane analytics dashboard provides insights into feature and process adoption within the software application, and it assists in making content creation decisions based on actual user behavior and needs. Userlane Reviews. out of 5 star reviews. Here’s a typical review of Userlane: “What do you like best?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Atlassian

FEBRUARY 9, 2022

Subscribe to Work Life Get stories about tech and teamwork in your inbox Subscribe. Related Article. From the start, we knew this was an opportunity to build a system that provided plenty of useful analytics, and we needed a way to see them, so we developed a reporting dashboard.”. Why we built a new service desk.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. B2B launches are very much a cross-functional effort. For example: What is the feature? Who is it designed for? How does it work?

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

JUNE 4, 2024

Today’s article shows you some of these principles and how to apply them in your UX design. For example, if you’re designing a tool for project managers , you would want to prioritize clear and intuitive dashboards that provide a quick overview of project status and key metrics. Let’s get started!

Data Visualization 79

Data Visualization Feedback Software Research Software Analytic Tools 79

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

MARCH 25, 2024

In the article, we show you how to replicate the behavior flow report in GA4. GA4 Path exploration offers lots of customization options which can make it unnecessarily complex for non-technical users. Userpilot dashboard. New User Activation dashboard in Userpilot. It isn’t limited to individual messages.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Reporting Tools 74

Department of Product

OCTOBER 26, 2023

Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. In this article, a Google ML engineer explains everything you need to know about managing your data – and best practices for your product. Usage data pertains to the way a user interacts with a service.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

The Product HQ

JUNE 1, 2024

This article discusses 10 essential skills that an eCommerce product manager must have. Technical Skills An eCommerce site or app is a system that connects several different components. eCommerce product managers must know the technical aspects of these components. Still, in a way, everyone understands what your message is.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. In this article, we unlock the best ChatGPT prompts to elevate your product management process. Still, harnessing the power of ChatGPT requires the use of creative prompts.

ChatGPT 83

ChatGPT Data Visualization Onboarding KPIs Research Software 83

Userpilot

FEBRUARY 21, 2023

In this article, we look at each product's key features, use cases, strengths, and limitations. Dashboard in Heap. G2 reviewers give Heap an average score of 4.3, Heap vs Pendo: Heap Review. Another reviewer echos that: I have been able to use Heap to analyze the usage of my product features.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). Core part of Intercom.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

OCTOBER 20, 2023

You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. This could include analyzing sentiment for online reviews manually, using social media monitoring tools, or a combination of the two. Social media mention/reach reporting dashboard. Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

JUNE 26, 2023

This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS dashboard in Userpilot.

Feedback Software 77

Feedback Software Analytic Tools Research Software Customer Feedback 77

Userpilot

MAY 10, 2023

This article examines what artificial intelligence in marketing looks like today. It shines a spotlight on: Famous marketing brands that have integrated AI technology. TL;DR AI marketing involves leveraging AI technologies like machine learning, deep learning, etc., Marketing AI best practices. AI-powered marketing tools.

Data Visualization 60

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 60

Userpilot

NOVEMBER 17, 2021

This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. The benefits of going with WalkMe include its code-free Editor, large support network, strong feature adoption results, and reduction of technical support tickets. Impressive?

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Reporting Tools 85

Userpilot

JANUARY 9, 2024

In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. Review and analyze to identify improvement opportunities. Use language familiar to the user instead of technical jargon. Google Analytics dashboard.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Data Visualization 86

Userpilot

JANUARY 17, 2023

It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. An empty state is what users see when they sign-up, and all they see is a blank dashboard, which puts barriers to value realization and hurts time to value. Optimization. Wrapping up.

Feedback Software 86

Feedback Software Research Software Onboarding KPIs Customer Experience 86

Userpilot

OCTOBER 27, 2021

But rest assured, the two are not interchangeable, and in this article we’ll clearly lay out what the differences are and how to choose the best DAP for your company’s user onboarding needs. Having some programming knowledge and technical ability will allow you to make these features even more sophisticated. So let’s get right to it!

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Userpilot

JANUARY 29, 2024

In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. Avoid using ambiguous language or confusing technical jargon, and ensure your instructions align with your goals. Customer funnel metrics are an example of dashboards.

Feedback Software 97

Feedback Software Analytic Tools Research Software Data Visualization 97

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Customers could churn due to one of the following reasons: Product-market fit failure: This is one of the biggest reasons for churn and something that most startups deal with. Technical errors. Baremetrics.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software User Testing 83

eG Innovations

MARCH 2, 2023

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages. The article, Synthetic Monitoring of Microsoft Azure DaaS (Desktop as a Service) may be of interest.

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

Userpilot

MAY 6, 2024

This article focuses on user profiles in the SaaS context. Technographic details on devices and platforms used to ensure compatibility and support across technologies. You can use the data to create more effective marketing messages and campaigns. Let’s dive right in. User sentiment data in a Userpilot profile.

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software Research Software 88

Userpilot

NOVEMBER 15, 2021

In-app messaging. In-app messaging can be used to announce new features, send activity alerts, or improve user onboarding via modals, tooltips, and other elements. UserGuiding reviews. Let's take a closer look at some of the user reviews that their customers posted online. Userpilot Goal tracking dashboard.

Analytic Tools 81

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 81

Userpilot

JULY 28, 2024

For example, if a customer reaches a product milestone, send them a personalized message to acknowledge it. For instance, you can encourage loyal customers to leave reviews or refer friends in exchange for additional benefits. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JANUARY 26, 2023

In this article, we’ll dive into what real-time feedback really means and teach you step-by-step to set up a feedback system. Moreover, according to Harvard Business Review, if a complaint is resolved within 5 minutes, the customer will be more inclined towards loyalty. But when you delay acting on it, it sends a different message.

Feedback Software 80

Feedback Software Customer Feedback Customer Experience User Testing 80

Userpilot

MARCH 5, 2024

This article explores the top behavioral analytics tools to help you choose the right one for your needs. Does it require technical expertise to add it to your product? Can you customize your dashboards and reports? H4 Userpilot reviews G2 : Userpilot boasts a 4.6 The Mixpanel dashboard.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

JUNE 4, 2021

Although there are many other great digital adoption tools (like Appcues or Chameleon), we think that these 5 are the biggest WalkMe alternatives for several reasons that we will cover throughout the article. Powerful data and analytics – Using WalkMe’s dashboard, you can easily see all your user onboarding data and analytics.

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. If any of those services are impacted by a technical fault, the fault needs resolved fast. SSL Certificates: A dashboard showing the state of SSL certificates across your ADC instances.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Userpilot

FEBRUARY 28, 2023

In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions. Bug reports are essential for improving the technical soundness of your product. Let’s dive right into it! What do we mean by acting on it?

User Testing 77

User Testing Customer Feedback Feedback Software Product Research 77

eG Innovations

DECEMBER 16, 2021

This article outlines the key differences, examples, advantages and disadvantages for each cloud computing service model so you can choose the best option for your application’s needs. A dashboard or an API gives you complete control over the entire infrastructure. The technical stack (e.g., Platform as a Service (PaaS).

Analytic Tools 59

Analytic Tools Data Visualization Software Review Customer Experience 59

Modus Create

DECEMBER 17, 2020

In this article, we are focusing solely on components, how they are unique from other configurations, and what type of values teams should consider using for these components. In this article, we’re discussing one specific project configuration in Jira, Components. As technical specialties: Networking. Security Review.

Data Visualization 69

Data Visualization Reporting Tools Analytic Tools Technical Review 69

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. She turns to a saved dashboard in their business intelligence tool. Allow for non-technical colleagues to explore data. Slack message 4:15am @channel Uh, it looks like revenue is down 50%!? Generating data is easy.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Userpilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. Review your product analytics, and A/B test your in-app messaging for added context. Introducing a new feature with in-app messaging. Example of a product release webinar slideout.

Analytic Tools 79

Analytic Tools Feedback Software User Testing Data Visualization 79