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5 Best Practices for Gathering Customer Feedback in 2018

Pragmatic Marketing

The experience also drove me to write this article on what I consider to be best practices for gathering customer feedback. The product team was clearly not soliciting feedback from customer-facing team members (such as the account manager) on an ongoing basis. So we use our own ideas portal for this. It was not all bad though.

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Product Leadership in Scrum

Roman Pichler

Scrum is a simple framework with three roles: product owner, development team, and Scrum Master. In the worst case, the strategy is no longer valid, but you do everything you can to steam ahead, asking the team to push out more and more features. Three Types of Leadership. Each role provides a distinct type of leadership.

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Bottoms Up With OKRs | Whitney O’Banner, Medium | BoS USA 2019

Business of Software Conference

This talk touches on how innovation can come from the bottom and that the upper hierarchy shouldn’t be so quick to shoot down ideas that come from grassroots. So, I’m going to dive into some strategies today to help us get it more right twenty years later after the introduction of OKRs. We think our ideas are amazing.

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The Top 7 Product Management Software Systems You Should Know About

Bain Public

Bain Public’s experienced group of product managers reviewed the following 7 product management software systems, helping product managers with a wide variety of tasks such as product strategy and roadmapping, task management, customer feedback, user testing and much more. Craft: The Ultimate Product Platform?

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Simplifying User Feedback

The Product Coalition

The good news is that with a pragmatic framework, and a few simple approaches to follow, building a user feedback channel is quite straightforward. A Product Manager needs to go out and get feedback. But a user feedback strategy shouldn’t revolve around putting out fires. Without execution, even the best strategy is useless.