Clearbit’s VP of Customer Success on turning economic headwinds into a growth opportunity
Intercom, Inc.
JULY 30, 2020
If you have lots of unstructured [information], it’s hard to get it in a position where it’s getting to the right person at the right time. Combatting churn with machine learning. This model looks at company attributes, customer communications, and product usage – 400 variables in total – to predict who’s at risk.
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