Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? If the same has happened to you, then you’re probably asking yourself: how should I most effectively use the customer feedback that comes in to make better business decisions? What is Customer Feedback Analysis?

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. I mentioned at the start our company values: obsessesing over our customer success. Thomas: Awesome.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

The Product Coalition

OCTOBER 5, 2020

At some companies, it is strictly a people manager position that manages the individual contributors embedded within product teams. This role is focused on surfacing, investigating, and recommending solutions for user issues. PSs produce top issue reports to identify user pain points, leveraging internal and external data.

Embedded Analytics 143

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 143