B2C, Differentiation, Feedback Loop and Inbound

How B2C companies are using live chat to drive sales and offer a personalized customer experience

Intercom, Inc.

DECEMBER 11, 2018

What differentiates Intercom is how engaging the the Visitor Auto Messages are. Lauren says, “Before we were fielding inbound requests just using email and phone, but with chat we’ve opened up a completely new channel for sales. Our welcome message alone prompts valuable conversations we might not have had without the Messenger.

B2C

B2C Customer Experience User Testing Product Research

What 14 startup investors and advisors taught us about chasing (and finding) product-market fit

Mixpanel

FEBRUARY 23, 2021

Also, you will find the customers that you paid for may not be good quality customers, or that you’re not making something differentiated enough.” Rapid experimentation and feedback loops that help you better understand the value your product provides for customers will get you there. Sean Ellis founder and ceo, growthhackers.

User Testing

User Testing Onboarding KPIs Product Research Startups

Product Management Today

How B2C companies are using live chat to drive sales and offer a personalized customer experience

What 14 startup investors and advisors taught us about chasing (and finding) product-market fit

Webinars

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