Userpilot

APRIL 11, 2023

Its CRR will be: ([200 – 40] / 180) x 100 = 160/180 x 100 ≈ 90% High retention rates signal that customers are happy with the business and are eager to do business with you again and recommend your brand to others. Therefore, the higher the customer retention rate, the better your business health. Source: ExplodingTopics.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization User Testing 93

Usersnap

SEPTEMBER 19, 2023

A telecommunications provider can leverage AI software to discover a specific network problem that has been affecting customers’ experiences, leading to dissatisfaction and churn. This proactive approach positions companies to proactively shape their sales and marketing strategies, reinforcing their position in the market.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

UX Studio

JULY 27, 2017

It is especially necessary for working on a brand-new product in an unfamiliar market. Trusting big brands and authorities. In our research, this manifested in a greater trust towards governmental entities and big international brands. Emirates have greater trust towards governmental and big international brands.

User Testing 70

User Testing Research Software Product Research Customer Feedback 70

UX Studio

JANUARY 24, 2024

She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. I work mostly in the telecommunications sector, complex omnichannel services in which the interaction with the user was not exclusively digital.

Research Software 63

Research Software Feedback Software UX User Testing 63