Product Management University

JANUARY 15, 2018

The Organization – If you target organizations that consider their call center strategic to the business – such as a telecommunication company – the goal of your product portfolio is to help that business differentiate by giving their customers a superior call center experience. Your marketing value propositions are written for you.

Telecommunications 113

Telecommunications Customer Experience B2B Differentiation 113

Usersnap

SEPTEMBER 19, 2023

A telecommunications provider can leverage AI software to discover a specific network problem that has been affecting customers’ experiences, leading to dissatisfaction and churn. This proactive approach positions companies to proactively shape their sales and marketing strategies, reinforcing their position in the market.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

APRIL 11, 2023

Customer experience: A positive customer experience with no hassles or service downtimes encourages customers to continue with your product. The post Average Customer Retention Rate By Industry & How to Improve Your SaaS Retention Rate appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

UX Studio

JANUARY 24, 2024

She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. I work mostly in the telecommunications sector, complex omnichannel services in which the interaction with the user was not exclusively digital.

Research Software 63

Research Software Feedback Software UX User Testing 63

Balsamiq

OCTOBER 30, 2017

Until recently, for over 2 years, I mainly worked in telecommunications. I don’t know what success is or if I’m in a position to give people suggestions. Send an email to champions@balsamiq.com with your stories or blog posts! I work in more than one industry, because I work in client services.

Feedback Software 63

Feedback Software Data Visualization User Testing Telecommunications 63

Balsamiq

OCTOBER 30, 2017

Until recently, for over 2 years, I mainly worked in telecommunications. I don’t know what success is or if I’m in a position to give people suggestions. Send an email to champions@balsamiq.com with your stories or blog posts! I work in more than one industry, because I work in client services. Thank you, Gregory.

Feedback Software 40

Feedback Software Data Visualization User Testing Telecommunications 40

UX Studio

JULY 27, 2017

It might be surprising, but the UAE holds the top position in internet penetration in the world! Since the national telecommunication companies authenticate all phone numbers, they trust social platforms with phone number registration very much. You can read more about the UX research methods we use in a previous blog post.

User Testing 70

User Testing Research Software Product Research Customer Feedback 70