The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

Feedback Software 101

Feedback Software Analytic Tools User Testing Customer Feedback 101

The Product Coalition

MAY 8, 2023

Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Specifically, they can play three critical roles in your feedback management system: collecting feedback, supporting roadmapping, and closing the loop.

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Feedback Software User Testing Research Software Customer Feedback 128

Userpilot

AUGUST 22, 2022

This post will discuss why knowing what customers feel about your SaaS business is important and how to collect and analyze feedback to keep old customers and generate new ones. Customer feedback is all the data you collect about how users use your product and feel about their experience. What is customer feedback?

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Feedback Software User Testing Customer Feedback Customer Experience 84

Userpilot

SEPTEMBER 15, 2022

13 of the best strategies to drive customer happiness: Regularly collect feedback at different touchpoints and close the feedback loop by acting on it. Provide exceptional customer service using self-service support that users can access on demand. Customer happiness vs. customer satisfaction. Nicereply’s CSAT survey.

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Feedback Software Analytic Tools Customer Feedback User Testing 67

Usersnap

SEPTEMBER 29, 2023

And how could you do it without a solid feedback management system ? Juggling feedback can often leave us scratching our heads, wondering if we’re fixing a leak while ignoring the iceberg ahead. Step – Define feedback criteria and goals How Usersnap can help with feedback prioritization 3.

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Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

FEBRUARY 23, 2022

Do you have a feedback management system in place? Gathering feedback is one of the most important aspects of managing a product. To truly understand how to build the best version of your product, you must tap into your customers’ feedback , frustrations, and insights. Jira in-app feedback widget.

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Feedback Software Research Software User Testing Reporting Tools 74

Userpilot

DECEMBER 17, 2020

So how to analyze user feedback (even from multiple sources) and use it well to grow your product? That’s what we’ll show you in this blog. Looking for ways to proactively collect and categorize user feedback? Talk to our Product Expert at Userpilot and try our AI-powered feedback collection and categorization tool out!

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Feedback Software Customer Feedback User Testing Analytic Tools 98