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13 Best Customer Self-Service Portals to Enhance Customer Experience

Userpilot

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

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Top 4 Customer Analytics Software Solutions for SaaS businesses

Userpilot

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Best Customer Analytics Software 1.

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An interview with John Kotowski on product pricing surveys: pricing research is not just “how much are you willing to pay”

Usersnap

Hopefully, you have something that differentiates your product from the rest of the pack, but the amount of money you can charge is typically limited by the competitive price points in your space. Identifying your positioning and differentiation among your market category is a critical, and hopefully not too brutal, step.

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Value-Based Growth in SaaS: Definition, Strategies, and Examples

Userpilot

Userpilot is a product growth platform with feedback, analytics , and engagement features. Let’s get down to the nitty-gritty of how to embed value-based growth into your SaaS business. Create a resource center for self-service support. Product-led blog posts (MOFU and BOFU). Set prices based on value.

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Whatfix vs Apty vs Userpilot – Which is Best for Your SaaS?

Userpilot

However, the platform is buggy and the analytical features are limited. Whatfix dashboard Whatfix is one of the top digital adoption platforms around and a driver of innovation in this space. Powerful analytics to try new ideas based on real-time data and find ways to optimize the customer experience. What is Whatfix best for?

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Appcues vs Spekit: Which Is Better for Interactive User Guides?

Userpilot

Must-have features for building no-code interactive user guides include a good range of UI patterns , customization and segmentation options, and minimum product usage analytics. However, limited UI patterns are offered for creating interactive walkthroughs (modals and tooltips ) and performance issues have been reported.

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How Product Managers Should Define and Use The Product Persona

Userpilot

These are most likely to be the key differentiators. With the right tools, you can easily embed them in the sign-up flow so that you start learning about your users from the get-go. Event tagging in Userpilot. Next, you look at Event Occurrence for each user to identify patterns in their interactions with various features.