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How to Collect and Manage Feature Requests in SaaS

Userpilot

To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. Make your product roadmap public so users can add and vote for their preferred ideas. Here’s how to manage product feature requests: gather all feedback from your various channels in one platform.

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The Role of Customer Success Teams

The Product Coalition

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Retention = profits. Better data.

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Customer Feedback Repository: Definition, Types, Tools, and How to Set One Up

The Product Coalition

Feedback management means: Collecting feedback Centralizing it from the channels you receive it Analyzing it to draw insights Prioritizing feedback to act on Closing the feedback loop The purpose of feedback repositories is to help PMs with that second piece: centralizing customer feedback.

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Customer Feedback Strategy – The Complete Guide For SaaS

Userpilot

Use brand monitoring tools to understand user sentiment across different platforms and Natural Language Processing (NLP) tools to let AI extract relevant insights from qualitative feedback. Once you’ve collected and analyzed feedback, close the customer feedback loop by personalizing and automating responses.

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Feedback management on Usersnap: 10 dashboard tips to boost your collaboration

Usersnap

It’s not difficult to get feedback, it’s about what you do next – your feedback management approach decides if you’re truly listening to your customers. And if collecting customer feedback is still the challenge for you, please read that blog post first.). Your first 15 days are completely free.