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Customer Happiness in SaaS: What is it and How Can You Improve it

Userpilot

Are you measuring customer happiness? In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. What is customer happiness?

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Customer Feedback Repository: Definition, Types, Tools, and How to Set One Up

The Product Coalition

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

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Feedback management on Usersnap: 10 dashboard tips to boost your collaboration

Usersnap

It’s not difficult to get feedback, it’s about what you do next – your feedback management approach decides if you’re truly listening to your customers. And if collecting customer feedback is still the challenge for you, please read that blog post first.). How do you manage customer feedback?