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How to Improve Customer Retention: 20 Actionable Strategies

Userpilot

Create comprehensive self-service resources to enable users to solve problems independently. Offer educational resources like guides and webinars to help users maximize product value. Foster an online brand community to increase loyalty and create competitive advantages. The result? The solution?

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How Interactive Self-Serve Guides Help You Elevate Customer Experience

Userpilot

The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features. Use customer self-service software for automation and speed.

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User Adoption in SaaS: Definition, Strategies, Tools, and More

Userpilot

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Why is user adoption important?

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User Adoption in SaaS: Definition, Strategies, Tools, and More

Userpilot

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Why is user adoption important?

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Collecting In-App Feedback: Best Tactics and Tools for SaaS

Userpilot

Six examples of contextual in-app feedback include: Triggering an in-app survey after the first-time user experience to identify where users are experiencing friction early and fix it. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced.

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15 Customer Intimacy Best Practices and Tips For B2B Companies

Userpilot

Our 15 customer intimacy strategies include the following: Mapping the customer journey and listing all touchpoints to get a holistic view of the user journey. Using advanced segmentation to personalize the product experience based on user behavior, use case, product usage , and so on. Provide convenient self-service support.

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13 Best Customer Self-Service Portals to Enhance Customer Experience

Userpilot

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.