Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. What’s in the NPS survey template?

Product Research 87

Product Research User Testing Feedback Software Customer Feedback 87

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot.

Product Research 81

Product Research Data Visualization Analytic Tools Feedback Software 81

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? Understanding NPS types will help you measure customer sentiment the right way. You’ll easily spot friction across critical customer touchpoints and address them to smoothen the user experience. What is Net Promoter Score survey?

Product Research 82

Product Research Feedback Software Analytic Tools Data Visualization 82

Alchemer Mobile

DECEMBER 21, 2022

Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means. The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Retarget using behavior and mobile customer engagement history.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? What about after a customer has churned?

Product Research 90

Product Research Feedback Software Customer Experience Data Visualization 90

Usersnap

JANUARY 18, 2024

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey ? These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. The NPS survey question serves as a pivotal gauge for this purpose.

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Userpilot

AUGUST 24, 2023

A well-designed cancellation survey will help you understand the reasons for churn. It’s also a valuable tool for winning over users about to cancel their subscriptions. This article shows you how to design a customer cancellation survey that collects actionable insights and reduces churn.

Product Research 95

Product Research Feedback Software User Testing Customer Feedback 95

Userpilot

FEBRUARY 28, 2023

TL;DR Customer feedback is all the insights and opinions you get from users about their customer journey experience and interactions with your product. User onboarding feedback gives insights into the quality of the onboarding experience and can help reduce the time to value. What is customer feedback?

User Testing 85

User Testing Customer Feedback Feedback Software Product Research 85

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Understanding how users feel about your brand , finding areas for improvement, and implementing the necessary changes to meet customer expectations are what give you a competitive advantage. Want to collect customer feedback code-free?

Feedback Software 97

Feedback Software User Testing Customer Feedback Research Software 97

Userpilot

NOVEMBER 28, 2022

You can automate feedback collection at different stages of the user journey, close the feedback loop , and trigger personalized experience flows based on user feedback. On the other hand, automated customer feedback is straightforward to set up. Approach customers before they churn.

User Testing 90

User Testing Feedback Software Customer Feedback Data Visualization 90

Userpilot

JUNE 30, 2022

What are UX surveys and when should you, as a UX designer use them? Conducting UX research and analyzing customer feedback helps you stay relevant to your customers and drive retention. In this article, we’ll look into different types of UX surveys and equip you with the knowledge and best practices for conducting one.

Product Research 95

Product Research User Testing Feedback Software Research Software 95

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 85

Customer Feedback Product Research Feedback Software User Testing 85

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. What better way to gather customer feedback ? TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way.

Product Research 90

Product Research Customer Feedback User Testing Customer Experience 90

Userpilot

MAY 10, 2022

Can you measure product-market fit without a PMF survey? Collecting and analyzing customers’ feedback is the best way to understand how they feel about your product offering and if their demand level is enough to sustain your business long-term. Let’s see how to measure product-market fit using micro surveys.

User Testing 90

User Testing Product Research Feedback Software Product Marketing 90

Userpilot

SEPTEMBER 3, 2022

Customer feedback analysis is the process of understanding user sentiment and their needs to boost customer satisfaction and decrease churn. Feedback analysis helps you understand customers better, remove friction points, improve user experience , and boost loyalty. Onboarding surveys.

Feedback Software 94

Feedback Software Customer Feedback User Testing Data Visualization 94

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately.

Data Visualization 92

Data Visualization Feedback Software Product Research Analytic Tools 92

Userpilot

MARCH 29, 2023

Unlike customer satisfaction surveys , NPS indicates customer loyalty and brand sentiment in the long run. The best time to run a survey is after meaningful transactions with your shop. Acknowledge unhappy customers and address their concerns swiftly to turn them into happy ones.

Product Research 70

Product Research Customer Feedback Customer Experience Onboarding KPIs 70

Userpilot

SEPTEMBER 12, 2022

Customer delight is consistently exceeding your customer’s expectations across the entire journey. Customer satisfaction only requires you to meet customers’ expectations—whereas customer delight is about overdelivering. Optimize the first-time user experience to give a great first impression.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

AUGUST 29, 2022

If you’re ready to get started with customer sentiment analysis, then read on! Customer sentiment is how your customers feel about your products, services, and or your brand in general. These are the emotions that your brand evokes, and they can be positive, negative, or neutral. Monitor brand reputation.

Feedback Software 86

Feedback Software Customer Experience Customer Feedback Product Research 86

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? Customer requests are queries about your product. Some of them are solved quickly by customer support while others involve the development of new functionality.

Feedback Software 87

Feedback Software User Testing Product Research Customer Experience 87

Userpilot

MAY 2, 2024

Monitoring user behavior reveals negative trends linked to churn. An omnichannel engagement strategy ensures consistency across all customer touchpoints for a seamless brand experience. Userpilot is a product growth platform with analytics, feedback, and engagement features. Why is customer retention important?

Onboarding KPIs 85

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 85

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. Two questions are ideal in an NPS survey.

Product Research 91

Product Research Feedback Software Analytic Tools Research Software 91

Alchemer Mobile

DECEMBER 21, 2022

Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means. The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Three retargeting methods to boost customer engagement 1.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

OCTOBER 13, 2022

Diversify ways where you can collect feature requests from users. Close the feedback loop by acknowledging your users’ feature requests. Slack uses a survey feedback form asking two questions. Postify incentivizes customer insights collection to get more feedback.

Feedback Software 96

Feedback Software Customer Feedback User Testing Product Research 96

Userpilot

JANUARY 22, 2024

Finally, your growth strategy should identify all essential tools, allow for task automation, and define a strategy for improving the customer’s lifetime value. This means collecting feedback data to measure customer satisfaction. It also means constantly tracking and analyzing KPIs and customer behavior data.

Feedback Software 94

Feedback Software Research Software Analytic Tools Product Research 94

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 86

Data Visualization Feedback Software Customer Feedback User Testing 86

Userpilot

SEPTEMBER 28, 2022

Customer goodwill is the positive feeling of alignment and support a customer has for your brand. Satisfied and loyal customers are happy with your product, but they’re not exclusive and will switch to a better competitor, given the opportunity. There’s no single metric that can quantify customer goodwill.

Feedback Software 90

Feedback Software Analytic Tools User Testing Customer Experience 90

Userpilot

AUGUST 22, 2022

Having a customer feedback strategy enables you to continuously collect and analyze user responses and develop an action plan for improving your product and driving engagement. The key is to trigger the relevant ones at different touchpoints in the user journey. Ready to start implementing a customer feedback strategy?

Feedback Software 91

Feedback Software User Testing Customer Feedback Customer Experience 91

The Product Coalition

MAY 8, 2023

Read our guide: How CS can Share Customer Feedback so that Product Actually Listens How can your CS team gather that valuable feedback? Feedback surveys Surveys can provide extremely valuable quantitative data that help you understand how your customers feel about your product. Here are 8 options.

Feedback Software 130

Feedback Software User Testing Customer Feedback Research Software 130

Userpilot

DECEMBER 19, 2022

One way to increase customer retention is by personalizing the user journey. Use interactive walkthroughs and onboarding checklists to drive early product engagement , boost user activation , and shorten the time to value. Identify customer pain points and work on resolving them to improve customer experience.

Feedback Software 93

Feedback Software Customer Experience Customer Feedback Product Research 93

Userpilot

SEPTEMBER 15, 2022

We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Customer happiness dictates user loyalty based on how happy they are with your team or product. Customer happiness is about exceeding expectations while customer satisfaction is about meeting them.

Feedback Software 74

Feedback Software Analytic Tools Customer Feedback User Testing 74

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? Something as abstract as customer experience cannot be measured directly. Reward loyal users and make them brand advocates. What is customer experience?

Customer Experience 92

Customer Experience User Testing Customer Feedback Data Visualization 92

Userpilot

SEPTEMBER 16, 2022

Customer Experience (CX) is the perception a customer has of your brand based on their interaction across all stages of the customer journey. Great customer experience causes a snowball effect that leads to more customer satisfaction , boosts loyalty , and ultimately expands word-of-mouth.

Feedback Software 93

Feedback Software Customer Experience User Testing Customer Feedback 93

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 75

Analytic Tools Feedback Software Research Software Customer Experience 75

Userpilot

DECEMBER 12, 2023

UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved. In-app survey for UX research.

Roadmap 93

Roadmap Customer Experience UX Product Research 93

Userpilot

JANUARY 26, 2023

TL;DR Real-time customer feedback is about capturing the sentiment, opinion, and behavior of customers at the time of their experience or immediately after an interaction. It can be collected through various methods, such as in-app surveys, email surveys, feedback widgets, and live chat.

Feedback Software 88

Feedback Software Customer Feedback Customer Experience User Testing 88

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Create a customer feedback loop.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201