Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? With a tool like Userpilot , you can build and respond to customer satisfaction surveys directly in-app.

Customer Satisfaction 97

Customer Satisfaction User Testing Product Research Customer Feedback 97

Userpilot

MAY 9, 2024

TL;DR Happy customer service refers to all the efforts a company makes to ensure customers are satisfied, delighted, and have a positive experience across all interactions. Customer happiness extends beyond satisfaction to include the customer's overall emotional state as they interact with your company.

Data Visualization 86

Data Visualization Reporting Tools Customer Experience Customer Feedback 86

Userpilot

JANUARY 23, 2024

Product positioning strategies are not only a marketing tactic but a survival strategy. In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. What is product positioning?

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Customer Experience 88

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. We’ll also show you tools that will simplify everything. For example, you can release a survey asking customers and potential customers what they think about a specific feature.

Data Visualization 72

Data Visualization Product Research Research Software Analytic Tools 72

Userpilot

OCTOBER 17, 2023

Feedback, as it combines qualitative and quantitative data to provide a comprehensive understanding of your customers so you can make better decisions. Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends. What are customer insights?

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Research Software 78

Alchemer Mobile

JUNE 4, 2019

What tools do you use? We’ve compiled a list of the best tools for mobile in-app feedback —from the technical, back-end side to A/B testing to analyzing VOC (voice of customer). Apptimize can help brands create powerful audience segments, identify the cause of conversion funnel drop-offs, and test new features.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Alchemer Mobile

DECEMBER 21, 2022

Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means. The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Here are examples of a few demographic data categories: Age.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Sentiment Analysis.

Feedback Software 89

Feedback Software Data Visualization Analytic Tools User Testing 89

Userpilot

NOVEMBER 28, 2022

With a solid feedback tool, you can create different types of contextual microsurveys , customize them, set frequency intervals and behavior triggers for the surveys, add qualitative follow-up questions, and use response tagging to detect trends. Userpilot, Survicate, and Qualaroo are the 3 best-automated feedback collection tools.

User Testing 84

User Testing Feedback Software Customer Feedback Data Visualization 84

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article.

Research Software 93

Research Software Feedback Software Analytic Tools Positioning 93

Userpilot

JANUARY 22, 2024

TL;DR A product marketing framework is a structured but flexible approach to positioning and promoting your product. To create a go-to-market strategy, you’ll need to identify your target market, craft your value proposition , master your product’s strategic positioning and messaging , and decide on your marketing channels.

Feedback Software 87

Feedback Software Research Software Analytic Tools Product Research 87

Userpilot

JANUARY 16, 2024

Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. Collecting customer reviews from multiple channels is the first step to creating a review funnel.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Systems Review 93

Alchemer Mobile

DECEMBER 28, 2021

Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means. The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Here are examples of a few demographic data categories: Age.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Generative AI enables companies to innovate rapidly, adapt to market changes efficiently, and establish a leading position in their industries.

Generative AI 107

Generative AI Data Visualization Reporting Tools Research Software 107

Userpilot

MAY 1, 2024

Product experience management helps to: Enhance the entire customer journey and deliver personalized experiences. Improve customer retention by delivering exceptional experiences. Increase customer lifetime value by adding more value. Improve customer acquisition with positive word-of-mouth.

Customer Experience 79

Customer Experience Feedback Software Analytic Tools Product Research 79

Userpilot

NOVEMBER 13, 2023

That’s exactly what effective customer enablement does – it helps customers get all the tools needed for successful product engagement. But what exactly is customer enablement and what are some best practices to achieve customer success? Customer enablement and sales enablement aren’t the same.

Feedback Software 86

Feedback Software Data Visualization Analytic Tools User Testing 86

Userpilot

SEPTEMBER 5, 2022

We also discuss five best practices to follow when asking for reviews, and two tools that can be used to gather them. A customer review tells you about a customer’s experience with your product or service. Both positive and negative customer reviews can help improve product quality. What is a customer review?

Feedback Software 88

Feedback Software Analytic Tools Research Software User Testing 88

Userpilot

APRIL 6, 2023

So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding. TL;DR In-app feedback is all the customer opinions and feelings about your product that are gathered from in-app surveys (surveys that show up inside your app).

Feedback Software 69

Feedback Software Analytic Tools Research Software Data Visualization 69

Userpilot

MARCH 19, 2024

TL;DR User experience optimization means understanding how users engage with your product to make their experience more enjoyable. Constant UX optimization is important because it improves user satisfaction , improves user engagement metrics, and drives customer loyalty. Design an intuitive user interface.

Customer Experience 86

Customer Experience User Testing Research Software Feedback Software 86

The Product Coalition

MARCH 3, 2024

Enter customer behavior prediction, a revolutionary approach that utilizes data and technology to forecast what your customers will do, buy, or feel in the future. Imagine knowing which customers are about to make a high-value purchase, who might abandon your brand, or what content will spark their interest.

Data Visualization 116

Data Visualization Analytic Tools Marketing Customer Experience 116

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 86

Data Visualization Feedback Software Product Research Analytic Tools 86

Intercom, Inc.

DECEMBER 6, 2022

Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. Supporting the exchange of PDF documents on WhatsApp to save customers from having to switch channels to share necessary information.

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

Userpilot

FEBRUARY 28, 2023

Customer preference feedback shows you which feature or design users like better. In-app rating feedback is a quick way to assess user satisfaction with a particular experience. To collect customer loyalty feedback , use NPS surveys. What is customer feedback? Passive customer feedback example from Slack.

User Testing 78

User Testing Customer Feedback Feedback Software Product Research 78

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 91

Feedback Software Analytic Tools Research Software User Testing 91

Userpilot

DECEMBER 7, 2023

Both are important for affecting your customers, but what exactly are they, and how do they differ? TL;DR CEM focuses on the entire user journey with a brand, addressing needs and expectations at all touchpoints. Different objectives CRM and CEM have distinct goals crucial for business growth and customer satisfaction.

Customer Experience 85

Customer Experience Feedback Software Analytic Tools Customer Feedback 85

Userpilot

FEBRUARY 21, 2023

But how does user adoption impact your business? And your role at a customer success team? In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Identify at-risk customers and try to re-engage them to prevent churn.

Analytic Tools 74

Analytic Tools Feedback Software Research Software Data Visualization 74

Userpilot

SEPTEMBER 21, 2022

Collecting feedback data provides users with different ways to share their thoughts about your product. Gather feedback on product user satisfaction so you can find ways to improve customer loyalty. Types of feedback forms (read more for examples and templates): Customer forms for understanding your user persona.

Feedback Software 83

Feedback Software User Testing Customer Feedback Analytic Tools 83

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. It helps you measure customer satisfaction.

Product Research 86

Product Research User Testing Customer Feedback Feedback Software 86

Userpilot

SEPTEMBER 30, 2022

It’s the sum of a customer’s digital interactions with your brand. On the other hand, customer experience as a whole refers to all customer encounters, both online and offline. If rewarded for getting involved, they’re more likely to stick around longer and talk positively about your product.

Customer Experience 76

Customer Experience User Testing Data Visualization Feedback Software 76

Userpilot

APRIL 19, 2024

To calculate Net Promoter Score , you need to subtract the percentage of detractors (score 0-6) from the percentage of promoters (score 9-10), with passives (score 7-8) excluded from the calculation, making it a clear indicator of customer sentiment towards a brand.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

AUGUST 23, 2023

TL;DR Customer experience design optimizes interactions between a brand and its customers to foster satisfaction and loyalty. CX design focuses on all interactions on the whole customer journey. UX design focuses on user interactions with a product or feature.

Customer Experience 71

Customer Experience User Testing Customer Feedback Feedback Software 71

Userpilot

APRIL 6, 2023

So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding. TL;DR In-app feedback is all the customer opinions and feelings about your product that are gathered from in-app surveys (surveys that show up inside your app).

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

SEPTEMBER 12, 2022

Increase customer lifetime value. Drive positive WOM. But what does it even mean to delight customers? And how is it different from satisfaction? Customer delight is consistently exceeding your customer’s expectations across the entire journey. Offer dedicated help to your unhappy customers.

Feedback Software 92

Feedback Software Analytic Tools Customer Experience User Testing 92

Userpilot

APRIL 7, 2023

However, customer insights can help your teams understand all aspects of your B2B partners. This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. What are B2B customer insights?

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Research Software 82

Userpilot

NOVEMBER 12, 2023

How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. TL;DR Customer intent is the underlying reason behind a customer's actions when making a purchase, contacting support , or having other interactions with your brand. to understand and act on user intent.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Research Software 89

Userpilot

MAY 2, 2024

TL;DR Customer retention is the ability to keep your customers actively using their products. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing. Here are 10 tactics to try.

Onboarding KPIs 80

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 80