Branding Marketing Messaging Software Improvement 
Intercom, Inc.
SEPTEMBER 21, 2022
Suddenly you could sell and market to millions of people, anywhere in the world. And with that explosion in addressable market came an explosion in customer service requests. Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44%
Userpilot
SEPTEMBER 21, 2022
Best knowledge base tools should also allow you to create easily customizable knowledge bases, enabling you to tweak the styling and design to match your brand and customers. There are numerous knowledge base tools in the market. This proactive support system improves the customer experience, which increases customer retention.
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Userpilot
JANUARY 21, 2022
Example of software release notes from Slack. These days, SaaS companies ship out solutions early and continue to make iterations based on feedback from their target market. And they use software release notes to help internal teams and customers keep track of these iterations. Why are software release notes important?
Userpilot
SEPTEMBER 2, 2022
In this article, we’ll look at various customer training tools available on the market. Customer education platforms are software specifically designed to make onboarding and continuous user education easy. UserGuiding branding on the basic plan. Messages—for in-app communication. Limited features on the basic plan.
Mironov Consulting
MAY 2, 2019
Unlike for major hardware, there is no perfectly accurate software spec. It’s impossible to completely describe every data validation check, option, logical branch, dialog box, pixel placement, error message and workflow without duplicating the code itself. Of course, this assumes a stable hardware market with few disruptions.
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