Intercom, Inc.

SEPTEMBER 21, 2022

Suddenly you could sell and market to millions of people, anywhere in the world. And with that explosion in addressable market came an explosion in customer service requests. Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44%

Research Software 118

Research Software User Testing Customer Experience Vision 118

Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. This depends on your use case.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

SEPTEMBER 21, 2022

There are numerous knowledge base tools in the market. This proactive support system improves the customer experience, which increases customer retention. Effective knowledge base software improves the ease of creating, sharing, and managing content for your support team. Integrated mailboxes. Multi-brand knowledge bases.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

Mironov Consulting

MAY 2, 2019

Unlike for major hardware, there is no perfectly accurate software spec. It’s impossible to completely describe every data validation check, option, logical branch, dialog box, pixel placement, error message and workflow without duplicating the code itself. Of course, this assumes a stable hardware market with few disruptions.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

SEPTEMBER 2, 2022

In this article, we’ll look at various customer training tools available on the market. Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Messages—for in-app communication. Key features. An intuitive knowledge base. 50+ integrations. Help Scout pricing.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Userpilot

JANUARY 21, 2022

Example of software release notes from Slack. These days, SaaS companies ship out solutions early and continue to make iterations based on feedback from their target market. And they use software release notes to help internal teams and customers keep track of these iterations. Why are software release notes important?

Feedback Software 85

Feedback Software Analytic Tools User Testing Customer Feedback 85