TechEmpower - Product Management

NOVEMBER 13, 2023

Even with the pop-up suggestions, we saw significant drop-off during user onboarding. The point is, empty textboxes aren’t just intimidating, they can significantly impact user engagement and conversion rates. Instead of an empty box, the user gets one filled with content to use as a jumping-off point.

Generative AI 118

Generative AI Artificial Inteligence Feedback Software Customer Experience 118

Gainsight

JULY 25, 2023

Every company has some type of motion around the customer journey, according to Maksim Ovsyannikov, EVP of Product and Design at Gainsight. Ovsyannikov describes four dimensions of the customer journey: Onboarding the solutions a customer has purchased in a meaningful way. The question is, how sophisticated is it?

Analytic Tools 52

Analytic Tools Feedback Software Education Generative AI 52

Mironov Consulting

JANUARY 24, 2024

  Because we can’t generically prioritize work, validate potential improvements with all audiences, or assume that every customer segments will value benefits similarly.    If up-market, then customization and security certifications and F100 success stories and dozens of integrations are top priority. 

Strategy 119

Strategy Product Strategy Onboarding KPIs Data Visualization 119