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Creating a Product Launch Training Program

ProductPlan

Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.

article thumbnail

Creating a Product Launch Training Program

ProductPlan

Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

When it comes to choosing a customer education platform, there are so many options to pick from. In this article, we’ll look at various customer training tools available on the market. Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals.