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Gainsight Grows Digital Success Platform With NorthPass Education Acquisition

Gainsight

Things like assignments, recommendations, just-in-time learning, and full-blown training and certification are important to ensure customers use the software after purchase and use it to its fullest potential to support their needs. Even as your customers grow, you might not be in a position to hire more resources to support those customers.

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Product Strategy Depends on Company Strategy

Mironov Consulting

  If up-market, then customization and security certifications and F100 success stories and dozens of integrations are top priority.  But I rarely see the right person in the right position, empowered by the CEO, politically astute, experienced in multiple functions, and with enough gravitas to keep everyone playing along. 

Strategy 119