Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I hope this post allows people and teams to safely talk about Product Judgment.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Business of Software Conference

FEBRUARY 16, 2021

It’s Mark Littlewood, from Business of Software. attendee from Businesses of Software Conference, both US, Europe and online. And I was a software developer before. So, I had been building all my own software to run these ad networks. And then in 2010, we got our first customer. Transcript.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Intercom, Inc.

MAY 12, 2020

And perhaps more importantly, how can you develop it? There’s only really one way to develop product judgment and that’s through direct interaction with your customers. Create a safe environment for sound product judgment to develop by ensuring feedback is immediate, clear and concrete. ” What is it?

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

The Product Coalition

OCTOBER 16, 2018

John and I talk trust, process, and customer communication ahead of his talk at this year’s Split Decisions conference John Cutler is a Product Evangelist at Amplitude. People feel like they don’t have the time or the tools to work on these cultural issues. I advocate a lot for co-design and co-development.

Customer Experience 60

Customer Experience Weak Development Team Reporting Tools User Testing 60