Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. NPS surveys. In-app messaging. What is UserGuiding?

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Userpilot

NOVEMBER 7, 2023

In SaaS, acquiring customers through marketing is not enough for sustainable growth. Reasons to care about customer engagement include decreased customer churn; enhanced customer retention ; and positive word-of-mouth. Add in-app checklists to guide customers through different tasks and lead them to realize the value of your product.

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Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Collect customer feedback to improve customer experience. Trigger exit surveys to prevent and reduce churn. Trigger exit surveys to prevent and reduce churn. Collect and analyze customer feedback. Welcome survey asking about the user’s role.

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Intercom, Inc.

AUGUST 18, 2021

But all too often the way the underlying data is collected makes NPS little more than a vanity metric, easily rigged to give the impression of positive customer sentiment, leading to shallow insights and false assurances. Revamping how we do NPS surveys. Defining which customers to survey.

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Product Talk

MARCH 1, 2023

To help highlight that real teams do work this way, we ran our inaugural CDH Benchmark Survey this past fall, where we asked teams about their discovery habits. This is the second post about this survey. It covers who we talked to, how we found them, and explained the goals of the survey. I’ll add that to next year’s survey.

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Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Strategy first, technology second. Download The Ultimate Modern Support Tech Stack guide.

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Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. In this post, we’ll discuss the most important SaaS metrics to analyze and some of the best SaaS analytics tools you can use to drive product growth.

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Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Make use of branded conference swag to promote your company at conferences and raise positive awareness. What is the dark funnel in SaaS?

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Usersnap

SEPTEMBER 12, 2023

You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. In this article, we’ll look at examples of lean pricing surveys, trends of SaaS companies’ pricing changes, and strategic insights from our special guest John Kotowski.

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Userpilot

FEBRUARY 1, 2022

Appcues features include most used user onboarding UI patterns such as flows, NPS, and checklists that best product adoption tools on the market provide. Appcues is an onboarding software that’s been on the market for quite some time, mostly known for the ability to create product tours using an intuitive UI.

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Userpilot

NOVEMBER 29, 2023

This article shows you six of the best tools to use. TL;DR Heatmaps provide graphical representations of how users engage with your app pages. Heatmaps help SaaS companies improve feature discovery , shorten time to value, and deliver better user experiences. Why do SaaS companies use heatmapping tools?

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Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

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Userpilot

MARCH 29, 2024

Reasons for funnel leaks at the bottom: Insufficient in-app guidance. How to identify a conversion funnel leak: Conduct feedback surveys and pair the results with actionable data from session replays, funnel , path , and heatmap analysis. Improve in-app flows with A/B testing. Features with usability issues.

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Usersnap

JULY 21, 2021

An additional effect is that by consulting consumers in the product development phase, companies are able to meet their expectations. Innovating by Using Customer Feedback in R&D. The feedback collected on various channels can be easily filtered and integrated into R&D. Collecting Customer Feedback through Various Ways.

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Usersnap

NOVEMBER 4, 2021

With so many SaaS options out there and new ones rolling out every day, it’s important to consider that customers may be likely to feel bombarded with that much information (head-exploding territory at times). When they give you user feedback, take it seriously! What distinguishes one app or software from another?

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Userpilot

OCTOBER 31, 2022

This article will examine negative personas, what makes them essential for SaaS businesses, and how you can build one. Use churn surveys and cancellation emails to learn why users churn and identify unsuitable user groups. Userpilot helps you collect user data in-app and collect direct feedback from users via microsurveys.

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Alchemer Mobile

JANUARY 26, 2021

Here are five tips to reassess your digital experience, meet customers where they are, and turn the channel into an actionable listening tool. And the best way to truly understand customer goals is to listen to feedback, which leads us to… 2. Proactively ask for feedback. Understand customer goals. Act on what you learn.

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Userpilot

DECEMBER 18, 2022

But apart from new technologies, we saw also another big emerging trend: a greater emphasis on…simply creating more value for your users through continuous discovery and being more attuned to user feedback and needs. Book a free consultation to see how Userpilot could help you achieve a similar result!

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Usersnap

JUNE 2, 2022

Recognizing and improving upon this customer feedback is where a CES survey comes in handy! If you’d like to see an example of a ready-made CES survey, come and use our CES survey template right away. How Do I Calculate Customer Effort Score (CES survey)? How Do I Calculate Customer Effort Score (CES survey)?

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UX Studio: Product Management

MARCH 22, 2023

In part one of our series about surveys , we talked about the pitfalls and most frequent misuses of surveys in design research. However, it is also clear to us and hopefully to you too, that when surveys are applied well, they can bring wonderful insights and help product teams make better decisions. But hold your horses.

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Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? Research teams may also be reluctant to train others not to compromise research results or out of fear of losing their positions. Start data democratization by defining research needs and goals in your SaaS. Here’s how you can do it in your SaaS.

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Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. The best way to know your customers is through feedback. How to use technology to create something. Use it to make better product decisions.

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Userpilot

NOVEMBER 18, 2023

Knowing what your users like or dislike about your website or app can be extremely helpful, and user path analysis helps you uncover that. TL;DR User path analysis is an exploratory model used to track and analyze the sequence of actions and steps users take when navigating through your website or app.

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Intercom, Inc.

AUGUST 6, 2020

But that sort of transformation doesn’t just happen on its own – it is the culmination of the tireless work and effort of millions of engineers and developers, building new things and overwriting old tools. I continued that journey with more software programming languages like Pearl and Java and so on. Jordan: That’s great.

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Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

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Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

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Userpilot

JULY 27, 2022

Ever wondered why product lifecycle marketing is that important for SaaS? Marketing efforts in the development stage should focus on collecting user feedback to validate and refine your product idea. Named after the Boston Consulting Group, the BCG Matrix is a model that classes a product according to its growth rate and market share.

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Mind the Product

APRIL 12, 2017

Product management teams often ask themselves if third-party integration is right for their software product roadmap. Because of this, look through product management job descriptions and you’ll find many that mention third-party software integration, APIs, strategic partnerships, and so on. Here is what the experts told me.

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Userpilot

OCTOBER 26, 2021

It's in the interest of every SaaS team to ensure that any customer using their product experiences as much value as possible. So we drew on our discussions with hundreds of SaaS companies that care about product experience to put together this guide for you. A subjective concept that changes over time. Customer-facing roles.

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Userpilot

JANUARY 8, 2021

Some industries like SaaS will have an average NPS of 30. The good news: having a positive NPS score (0-30) means you are on the right track. The good news: having a positive NPS score (0-30) means you are on the right track. Want an NPS survey like this? Set up an NPS survey in 5 minutes with ZERO code using Userpilot!

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Usersnap

JULY 15, 2021

To be more efficient in collecting customer feedback, you can use the 5Ws to assess your feedback setup – who, where, when, what, why? In this article, we’ll show you the targeting options for Usersnap’s feedback widgets and forms. You want a lot of feedback, but not a lot of work. Keep reading!

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Gainsight

JULY 26, 2022

Efficient scale is a must-have when it comes to creating durable growth in your Saas-modeled business. For example, a stuck user can be served in-app guides or best practices that allow them to complete the task at hand. . Capture Timely Feedback: Most CS leaders are on board with the importance of collecting regular NPS and CSAT data.

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Userpilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. Why Google Analytics is not a product analytics tool , and how product analytics differs from and relates to product metrics. The Best Product Analytics Tools for SaaS. Is Google Analytics is a Product Analytics Tool?

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Intercom, Inc.

MARCH 10, 2020

But as we consider how we take our customer support fully remote, we are rethinking how we would use our workflows, automation tools, and day-to-day rituals to protect our team dynamics and productivity. As a global team, we’ve built up robust workflows and systems over the years to help us provide a consistent customer experience.

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Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? What are people doing right now?

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Usersnap

JUNE 15, 2023

Building a powerful SaaS product takes way more than just an idea. Having a well-thought-out product management process can help you build a high-impact product roadmap, smartly collect customer feedback, know which initiatives or requests to prioritize, get executive buy-ins, etc. Conduct user testing and gather feedback.

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Usersnap

JULY 28, 2020

Having a great SaaS name places you in a great location on this map, closer to your target customers and farther away from your competitors, which is exactly what your unique brand needs. Basically, the best SaaS name understands and speaks the customer’s language, and if you’re not sure how to do that, then keep reading!

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