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The ultimate customer support tech stack for 2022

Intercom, Inc.

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. and “Which messages are most effective?” Business intelligence: Prodsight.

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From Product Management Back to Strategy

The Product Coalition

That’s why I started Infinify, and that’s what I do in almost every service we provide — from strategic consulting to startup founders, through the CPO Bootcamp for product leaders, and all the way into our online courses and lectures to product and leadership teams.

Strategy 136
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Reorganizing Product Teams

Mironov Consulting

No need for market validation, ROI calculators, competitive analysis, per-seat pricing models, or multi-release roadmaps. And I plan on some intensive personal coaching/mentoring on experience-driven outbound work: Working together to defining outcomes versus output. It’s almost free money! See Tom Sawyer and fence painting.)

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Spendesk’s Nicolas Marchais on evolving with your market

Intercom, Inc.

It could be size, it could be the type of finance person at the other side of the table who will make this company not a good fit for us and who will not give us the right product feedback and who will deter our product roadmap from the vision we have for modern companies. How to creatively market a new category.

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Webflow’s Maggie Hott on building a scaleable sales team from the ground up

Intercom, Inc.

I helped to build out our EDU org, our non-profit org, our SMB org, our compete programs, our outbound motion, and all of these things are actually all now full functions today at Slack. Right now, at Webflow, we’ve got one level of account executive and the majority of our opportunity is actually inbound.