Intercom, Inc.
NOVEMBER 30, 2021
A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Integrated knowledge base. It includes: Live chat. Team Inbox.
Intercom, Inc.
APRIL 9, 2020
We want to use outbound emails infrequently and wisely these days, but can you also present it on your website? Now they’re realizing they have to learn how to automate certain things or figure out ways of having online consultations and things like that. This is an internal knowledge-based tool our sales and support teams use.
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Userpilot
APRIL 30, 2020
As for what product-led growth is, let’s consult OpenView —the team responsible for coining the term and ironing out its definition: “Product Led Growth (PLG) is a go-to-market strategy that relies on product usage as the primary driver of acquisition, conversion and expansion.”. About the author.
Userpilot
APRIL 30, 2020
As for what product-led growth is, let’s consult OpenView —the team responsible for coining the term and ironing out its definition: “Product Led Growth (PLG) is a go-to-market strategy that relies on product usage as the primary driver of acquisition, conversion and expansion.”. About the author.
Intercom, Inc.
MARCH 10, 2020
A customer experience that isn’t anchored on a single set of values will quickly start to feel fragmented – especially when team members can’t readily consult one another when issues come up. Guru: If your support inbox integrates with other apps, build an app that lets your team easily search your knowledge base as they support customers.
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