Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Integrated knowledge base. It includes: Live chat. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

APRIL 30, 2020

It’s no surprise, then, that customer success is seen as either “important” or “very important” by an overwhelming 95% of SaaS companies with growing revenues. The question is: What do we actually mean by “customer success”? First of all, it’s important to point out that “customer success” is not synonymous with “customer satisfaction.”

Reporting Tools 99

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 99

Userpilot

APRIL 30, 2020

It’s no surprise, then, that customer success is seen as either “important” or “very important” by an overwhelming 95% of SaaS companies with growing revenues. The question is: What do we actually mean by “customer success”? First of all, it’s important to point out that “customer success” is not synonymous with “customer satisfaction.”

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Intercom, Inc.

MARCH 10, 2020

. “A customer experience that isn’t anchored on a single set of values will quickly start to feel fragmented” As we prepare our team for the possibility of remote work, we’ll be leaning on their ability to apply shared values. We send automated outbound messages based on actions that the user has taken (or not).

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220