Userpilot

APRIL 23, 2021

Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. A user persona is based on research and qualitative and quantitative data collected through user interviews and surveys. What is a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

eG Innovations

MAY 28, 2021

Logon Simulators are a common tool used for VDI and digital workspace monitoring. Robot” users are scheduled to access remote applications and desktops and logon to test whether applications and desktops are available and whether logon times are acceptable. Users can access their virtual desktops from multiple devices or web browsers.

Reporting Tools 90

Reporting Tools Data Visualization Embedded Analytics User Testing 90

Userpilot

JANUARY 8, 2024

Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Customer Experience 100

Userpilot

OCTOBER 29, 2023

The metric is also used to predict customer churn. Surveys enable you to collect vast quantities of customer data for more quantitative studies. Experiments , like fake door tests , can also be used to assess your customers’ WTP. If the WTP for your SaaS tool is $25, that’s all you are getting.

Research Software 95

Research Software Feedback Software Analytic Tools User Testing 95

Userpilot

JUNE 10, 2022

Use a Miro board to gather insights from your customer-facing team members. identify which requests you can tackle first using product analytics and segmentation. identify which requests you can tackle first using product analytics and segmentation. The best feature request management tools for SaaS are Userpilot and Trello.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

eG Innovations

MAY 28, 2021

Logon Simulators are a common tool used for VDI and digital workspace monitoring. Robot” users are scheduled to access remote applications and desktops and logon to test whether applications and desktops are available and whether logon times are acceptable. Users can access their virtual desktops from multiple devices or web browsers.

Reporting Tools 52

Reporting Tools Data Visualization Embedded Analytics User Testing 52

Gainsight

APRIL 5, 2022

However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. Here are a few: New products can drift off course.

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Userpilot

OCTOBER 8, 2021

By turning your product itself into a viral sales engine, these platforms take the pressure off traditional sales and marketing departments — and, of course, their associated budgets. But with so many platforms out there, which one should your SaaS business choose? Analytics that tell you what to change to get more customers.

Analytic Tools 92

Analytic Tools Research Software Data Visualization Product Research 92

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. For this, you must collect data and segment users based on their needs, in-app behaviors, NPS responses, and product usage. How can you measure customer intimacy?

User Testing 96

User Testing Feedback Software Research Software Analytic Tools 96

Iteratively Blog

JANUARY 10, 2021

“Data is a team sport” is something we believe strongly in and talk about often at Iteratively. Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. In short, in a data-led company analytics involves almost everyone. PM: Let me ask data team. ?????

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Software Review 52

Usersnap

DECEMBER 14, 2021

Whether you call them cancellation surveys, churn surveys, or exit surveys, these are simple tools anyone can use. In the course of this blog, we’ll explain what exit surveys are, why they matter, what the best questions to ask are, ways to cut churn using exit surveys, and how to put one together for yourself. Source: Purechat.com.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JULY 7, 2021

So let's take a more in-depth look into how to create surveys and ways you can use the insights you collect. Step 4: (Option 2) Use a tool to build a user feedback survey with no code. A user feedback survey is a tool used to collect user sentiment and feedback on a product, service, and user experience. Conclusion.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

APRIL 21, 2024

Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company. TL;DR Net Promoter Score (NPS) is a single-survey question that asks users about the likelihood of recommending your product or service to others.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

APRIL 25, 2022

First, you need to decide which area of your product to focus on (use data to guide your decision ). Use a color-coded system for a handy visual aid. The best product managers have a deep understanding of customer needs – and friction logs are an incredibly powerful tool for building that sort of user empathy.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? TL;DR When choosing a customer satisfaction tool, it’s important to consider its ability to measure satisfaction, predict loyalty, and provide insights.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Lou Assist is the best option for your SaaS company? TL;DR Lou Assist is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Mind the Product

MARCH 7, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. Data integration is often the simplest type of integration to implement, but requires proper information management techniques to make the solution sustainable and cost-effective.

Reporting Tools 147

Reporting Tools Data Visualization Customer Experience User Testing 147

Userpilot

JULY 14, 2021

A customer satisfaction survey is a questionnaire that businesses use to ask what their customers think about their products or services, their brand, or other interactions with their business (such as customer service or tech support). user experience (customer service, tech support, feature usage). your brand.

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Product Talk

OCTOBER 18, 2023

A regular cadence of assumption testing helps product teams quickly determine which ideas will work and which ones won’t. And sadly, most product teams don’t do any assumption testing at all. In this article, I’ll cover assumption testing from beginning to end, including: Why should product teams test their assumptions?

Product Research 257

Product Research User Testing Testing Analytic Tools 257

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer experience tool and wondering if Userpilot is the best option for your SaaS company? TL;DR Here’s what to look for before choosing your customer experience tool: UI patterns such as tooltips, driven action, and interactive walkthroughs to help you implement proactive support.

Data Visualization 52

Data Visualization Embedded Analytics Customer Experience Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if UserIQ is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? TL;DR HelpHero is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer experience tool and wondering if Lou Assist is the best option for your SaaS company? TL;DR Lou Assist is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? TL;DR GainsightPX is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MAY 14, 2020

Choose the wrong tools and your onboarding won’t work. Which none of us want, of course. Luckily, there are many good (and great) tools that will help you do your onboarding in the right (and scalable) way. There’s something for everyone here, from MVPs and early-stage startups to scaling SaaS businesses.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Userpilot

JANUARY 18, 2024

Looking for an effective onboarding automation tool and wondering if Userlane is the best option for your SaaS company? TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. There you have it.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 18, 2024

Looking for an effective onboarding automation tool and wondering if Userlane is the best option for your SaaS company? TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. There you have it.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Mind the Product

MAY 9, 2019

Test Everything. Once “testing goggles” have been acquired, they cannot be let go.”. All product managers love a good test. In a busy marketing department, it’s easy to repeat the same actions when your projects come round on a regular basis. In Marketing, in Product, in Operations… test, learn, test again.

Product Research 148

Product Research User Testing Weak Development Team Embedded Analytics 148

Userpilot

DECEMBER 12, 2023

Looking for a good proactive customer service tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for proactive customer service on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Pendo!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

OCTOBER 1, 2021

A welcome screen and quality customer service are really important to deliver a personal touch. He is looking for a tool that can help his team build links for their customers more efficiently. He finds LinkParrot, a (fictional) up-and-coming SEO tool. Jake is furious. Sound familiar? Perhaps you have had a similar experience.

Analytic Tools 106

Analytic Tools Feedback Software User Testing Data Visualization 106

Userpilot

FEBRUARY 19, 2024

Looking for an effective proactive customer service tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Product Fruits debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52