Centercode

JULY 16, 2019

But while the focus on bugs isn’t misplaced, you should know that your users – whether you’re soliciting customer feedback through surveys, crowdsourced testing , or Customer Validation – are pointing out more than bugs and defects. Positive feedback on features highlights what you should be doing more of.

User Testing 49

User Testing Customer Feedback Feedback Software Customer Experience 49

Userpilot

MARCH 3, 2022

So as well as improving customer satisfaction , you’ll need fewer support agents on hand. Many SaaS companies rely on a large percentage of user queries being answered within their knowledge base. FigJam’s knowledge base helps enhance its brand positioning. What makes a knowledge base great?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

The Product Coalition

MARCH 5, 2018

Weigh the cost of getting it wrong A wrong prediction can have consequences ranging from mild annoyance to the user to losing a customer forever. Quickdraw : Crowdsourced data on line images and strokes 3. The idea is to test if users respond positively to machine learning. and nothing else.

Artificial Inteligence 60

Artificial Inteligence User Testing Product Research Data Visualization 60

Alchemer Mobile

FEBRUARY 2, 2021

The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? Now it’s time to put your app and positioning to the test. Use this as an opportunity to crowdsource quality assurance and ensure a relatively bug-free experience once you release your public app.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264