Remove Crowdsource Remove Customer Satisfaction Remove Positioning Remove UX
article thumbnail

10 SaaS Knowledge Base Examples and Best Tools to Build Yours

Userpilot

So as well as improving customer satisfaction , you’ll need fewer support agents on hand. Many SaaS companies rely on a large percentage of user queries being answered within their knowledge base. Good UX and navigability. FigJam’s knowledge base helps enhance its brand positioning.

article thumbnail

My framework for Machine Learning Products — Part 1 of 3

The Product Coalition

UX, Processes, and Data, all contribute to the success of a Machine Learning model. Weigh the cost of getting it wrong A wrong prediction can have consequences ranging from mild annoyance to the user to losing a customer forever. Quickdraw : Crowdsourced data on line images and strokes 3. and nothing else.