Userpilot
MARCH 3, 2022
In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Knowledge bases are a valuable tool in building that understanding. Self-service reduces cost with your support.
Userpilot
FEBRUARY 28, 2023
Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. In this article, we’re going to unpack the techniques, examples, and tools you need to create effective feedback forms within your own SaaS.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Bain Public
OCTOBER 19, 2021
Network FX A network effect is when another user makes the service more valuable for every other user. Direct ( LinkedIn , WhatsApp , Facebook ) Two-sided ( eBay , Craigslist , Microsoft , iOS ) Data ( Google Maps , Waze ) Tech performance ( BitTorrent , Skype ) Interpersonal ( Slack , Apple ). Think about the phone.
DISQO
JULY 5, 2018
It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. They can’t wait for large-scale studies to be completed and so are left making decisions based on non-contextualized data from past reports at best or gut feelings at worst.
DISQO
JULY 5, 2018
It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. They can’t wait for large-scale studies to be completed and so are left making decisions based on non-contextualized data from past reports at best or gut feelings at worst.
DISQO
JULY 5, 2018
It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. They can’t wait for large-scale studies to be completed and so are left making decisions based on non-contextualized data from past reports at best or gut feelings at worst.
Business of Software Conference
MAY 21, 2020
Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. Our precision data helps our partners maximise the impact of the resources that they are committing. I’ll share some more insight into our value proposition in a moment.
Expert insights. Personalized for you.
90 
Let's personalize your content