Userpilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Knowledge bases are a valuable tool in building that understanding. Self-service reduces cost with your support.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Usersnap

FEBRUARY 19, 2019

Let’s look at the primary “Crowdsourcing” concept first. The collation of inputs from large groups is called crowdsourcing. Crowdsourcing happens online. According to the 2017-18 World Quality Report , 34% of organizations in the software industry have used crowdsourced solution as a way to increase testing bandwidth.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Gainsight

APRIL 2, 2021

Finally, for the main event, we asked the group to crowdsource a list of things that make Customer Success in the PLG world different. Here are the top 6 insights: 1. They talked about the importance of “show and tells” for the company to learn enterprise use cases. Adoption Analytics Are Vital.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Bain Public

OCTOBER 19, 2021

Network FX A network effect is when another user makes the service more valuable for every other user. Direct ( LinkedIn , WhatsApp , Facebook ) Two-sided ( eBay , Craigslist , Microsoft , iOS ) Data ( Google Maps , Waze ) Tech performance ( BitTorrent , Skype ) Interpersonal ( Slack , Apple ). Think about the phone.

Feedback Software 52

Feedback Software Roadmap Data Visualization Strategy 52

Intercom, Inc.

MARCH 4, 2021

What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. In this one directory, I’m going to have Black Enterprise talking about me. They don’t have the tools. Elevating Black-owned businesses.

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151

Business of Software Conference

JULY 28, 2020

I kid you not that’s actually a keyword out of the PCI data security standard that you have to meet if you take credit cards that is not defined. This is actually crowdsourced words I didn’t even come up with these on my own. Why do you exist? You know maybe could you just explain some of these words to me? Stunt hacking.

Reporting Tools 69

Reporting Tools Research Software Data Visualization Banking 69