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What’s a Customer Success Handbook and why it’s important?

Gainsight

Maintain alignment: A handbook helps you share your vision and your system with peers, stakeholders, and team members. A good handbook should be crowdsourced. Have managers and individuals document the definition of their functions and responsibilities in the handbook. Here are some of the biggest benefits: . Vision Page.

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The Korean Game Market: A Comprehensive Overview

The Product Coalition

In this article we’ll briefly review the Korean game market and see what kind of players prefer what kind of games. Kakao is the most popular messaging system in Korea and is the second-largest channel for mobile game distribution (Google Play, obviously, is number one).

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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

In this episode of Inside Intercom, Brian Scanlan , our own Principal Systems Engineer, sat down with Will to talk about all things s taff engineer – what it is, how to get there, and what happens when you progress beyond a senior engineering role. I was the only manager, and I definitely didn’t know what I was doing.

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Top 6 Translation Management Tools for Software Builders

Usersnap

During our research of the best-in-class translation management systems, we ended up comparing the following ones: Smartling : Among the leading translation management platforms and language service providers LingoHub : For us – one of the hidden champions in software translation management. Team plans start at $150 per month.