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What’s a Customer Success Handbook and why it’s important?

Gainsight

Document best practices: A handbook is a living document to capture lessons learned and continually improving practices. A good handbook should be crowdsourced. Have managers and individuals document the definition of their functions and responsibilities in the handbook. appeared first on Gainsight Software.

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How we use Slack at Slack

The Product Coalition

For example, we run a weekly executive product review with a small group, sparing people’s time from unnecessary meetings, and then “pin” the notes in a public channel. Our Customer Experience team sends every tweet to @SlackHQ into a channel to review and discuss (we have #love-tweets and #beef-tweets).

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10 SaaS Knowledge Base Examples and Best Tools to Build Yours

Userpilot

Knowledge bases typically contain a range of resources: detailed product documentation, interactive guides, and product update notes. There are many knowledge base software solutions out there: Userpilot offers a range of impressive features which drive customer value (compared to examples like Groove or Zendesk).

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Developing a Test Strategy for the Agile World

Centercode

I started out at a semiconductor company, doing a mix of hardware and software testing on Linux and Unix. Then I moved on to telecom, military simulation software, cloud SaaS, consulting and finally healthcare. You must have a review session to discuss the points of the strategy document. Adam : Sure!

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Top 6 Translation Management Tools for Software Builders

Usersnap

As a business, we’re regularly trying new products and tools to help us with our software development. Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot. More happy customers mean increased sales.

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The Top 7 Product Management Software Systems You Should Know About

Bain Public

In order to get the job done properly and efficiently, product managers deserve the proper software, tools and resources needed to create and execute successful products. system is complex allowing for many tasks to get done with a single software. However, because of its complexity, it may not be suitable for smaller product teams.

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Finding & Nurturing Top Talent | Elpie Bannister & Alex Yang | BoS Europe 2019

Business of Software Conference

Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. They can always increase the base salary or in a few extra is restricted documents. Prior to joining Simprints, I’ve worked mostly at the intersection of education and code.